NDIS Pricing & Funding at EACS
At EACS, we are committed to providing transparent and fair pricing for all our NDIS services. We want to help you understand how NDIS funding works and how we manage payments for the supports you receive.
Our commitment to NDIS pricing guidelines
EACS is a registered NDIS provider. This means we adhere to the NDIS Pricing Arrangements and Price Limits set by the National Disability Insurance Agency (NDIA). These guidelines ensure that NDIS participants receive value for money from their NDIS funds.
The NDIS Pricing Arrangements and Price Limits outline the maximum price that registered providers can charge for specific NDIS supports.
These prices can vary based on the type of support, the time of day, the day of the week, and sometimes the location due to remote or very remote classifications.
You can access the latest NDIS Pricing Arrangements and Price Limits directly on the official NDIS website (we recommend always referring to the latest version).
Understanding your NDIS funding management options
How your NDIS plan funding is managed will determine how EACS processes payments for your services. Read below, to understand each option.
Self-Managed Funding
Self-management gives you the most control and flexibility over your NDIS funding. If you (or your plan nominee) choose to self-manage, the NDIA provides you with the funding directly, and you are responsible for paying your providers.
You’ll get:
Maximum Flexibility
As a self-managed participant, you can choose to use NDIS registered providers (like EACS) or non-registered providers.
Service Delivery
Once your Service Agreement is in place, we will deliver the agreed-upon supports.
Your Payment Responsibility
You are responsible for paying EACS’s invoices by the due date using the NDIS funds provided to you.
Claiming from NDIS
You will then need to make a payment request through the my NDIS portal to be reimbursed from your NDIS plan funds or to draw down funds if you’ve received them in advance.
Record Keeping
It’s important to keep good records of all invoices and payments when you self-manage.
For more information, visit the NDIS page on Self-Management.
Plan-Managed Funding
With Plan Management, you nominate a registered NDIS Plan Manager who is responsible for managing the funding in your NDIS plan. They handle the financial administration, including paying your providers from your NDIS funds.
You’ll get:
Flexibility in Provider Choice
Plan Management allows you to use both NDIS registered providers (like EACS) and non-registered providers.
Service Delivery
After your Service Agreement with EACS is finalised, and we have the details of your Plan Manager, we will deliver the agreed-upon supports.
Payment Processing
Your Plan Manager will claim the funds from the NDIA and then pay EACS’s invoices on your behalf.
No Direct Billing to You
You generally won’t need to handle invoices from us directly; this is managed by your Plan Manager.
Budget Oversight
Our Plan Manager will also help you keep track of your NDIS budget and provide regular statements.
For more information, visit the NDIS page on Plan Management.
NDIA-Managed (Agency-Managed) Funding
If your NDIS plan is NDIA-Managed (also known as Agency-Managed), the National Disability Insurance Agency (NDIA) pays EACS directly for the supports you receive.
You’ll get:
Provider Choice
As an NDIA-Managed participant, you must use NDIS registered providers like EACS for your supports.
Service Delivery
Once your Service Agreement is in place, we will deliver the agreed-upon supports.
Payment Claims
After delivering the support, EACS will submit a payment claim directly to the NDIA through the NDIS portal.
Service Delivery
Once your Service Agreement is in place, we will deliver the agreed-upon supports.
No Out-of-Pocket Expenses for You
You do not need to handle invoices or make payments to us yourself for approved services; the NDIA takes care of this.
Track Your Funding
You can view the bookings and claims made via the my NDIS participant portal or app.
For more information, visit the NDIS page on NDIA-Managed Funding.
Important information regarding costs
Travel costs for support workers
In line with NDIS Pricing Arrangements, EACS may charge for support worker travel in specific situations. This can include:
Time spent travelling to provide face-to-face support to you.
Transporting you as part of a community access activity.
There are rules and limits on chargeable travel time (e.g., typically up to 30 minutes each way in metropolitan areas, and up to 60 minutes in regional areas). Additional costs like tolls, parking, or a per-kilometre rate (if a support worker uses their own car to transport you) may also be claimed if agreed upon. All potential travel charges will be discussed with you and clearly outlined in your Service Agreement.
Cancellation policy
Our Service Agreement includes a cancellation policy. Generally, if you need to cancel a scheduled support service with short notice (e.g., less than 2 business days, as per NDIS guidelines, but please check your specific agreement), a cancellation fee equivalent to the full cost of the service may apply. We encourage you to provide as much notice as possible if you need to reschedule.
Goods and Services Tax (GST)
Most NDIS supports and services are GST-free. If GST does apply to any component of our service, this will be clearly indicated and will comply with Australian taxation law and NDIS guidelines.
Pricing & Funding: FAQs
How does EACS determine its prices for NDIS services?
As a registered NDIS provider, EACS adheres to the NDIS Pricing Arrangements and Price Limits. This is a guide set by the National Disability Insurance Agency (NDIA) which outlines the maximum prices providers can charge for specific supports. Our rates are aligned with these official guidelines.
Where can I see the official NDIS Price Limits?
The latest NDIS Pricing Arrangements and Price Limits document is available on the official NDIS website. We always recommend referring to this for the most current information. (You can find a link to it in our “Our Commitment to NDIS Pricing Guidelines” section above)
What is a Service Agreement and why is it important?
A Service Agreement is a document that outlines the mutual understanding and agreement between you (the participant) and EACS (the provider). It details the specific supports to be delivered, schedules, costs (in line with NDIS pricing), responsibilities of both parties, how to provide feedback or make complaints, and policies such as cancellations. It’s important because it ensures clarity, sets expectations, and protects both you and us before services begin.
Will I know the cost of services before they start?
A Service Agreement is a document that outlines the mutual understanding and agreement between you (the participant) and SDA Care (the provider). It details the specific supports to be delivered, schedules, costs (in line with NDIS pricing), responsibilities of both parties, how to provide feedback or make complaints, and policies such as cancellations. It’s important because it ensures clarity, sets expectations, and protects both you and us before services begin.
If my plan is NDIA-Managed (Agency-Managed), do I need to pay EACS directly?
You have choices for how your NDIS plan funding is managed:
- Self-Managed: You (or your nominee) manage your NDIS funding directly. You receive the funds and pay your providers yourself. This offers the most flexibility, allowing you to use registered and unregistered providers.
- Plan-Managed: You choose a Plan Manager (a separate provider) who pays your providers on your behalf, manages your budget, and handles financial reporting. This allows you to use both registered and unregistered providers.
- NDIA-Managed (Agency-Managed): The NDIA pays your providers directly. You can generally only use NDIS-registered providers.
- Combination: You can use a mix of these options for different parts of your plan.
I am Plan-Managed. Who does EACS send the invoice to?
If you are Plan-Managed, EACS will send invoices for our services directly to your nominated Plan Manager. Your Plan Manager will then pay us from your NDIS funds.
I self-manage my NDIS funding. How does payment work?
If you self-manage, EACS will send invoices directly to you (or your plan nominee). You are then responsible for paying our invoice using your NDIS funds and keeping records of these payments. You’ll typically claim reimbursement from the NDIS via the my NDIS portal.
Does EACS charge for support worker travel?
In some situations, yes. Consistent with NDIS rules, we may charge for support worker travel time (e.g., travel to your location) and potentially other related costs like tolls or per-kilometre charges if a worker uses their car to transport you. All potential travel charges will be discussed with you and outlined in your Service Agreement before services start.
What happens if I need to cancel a scheduled service?
In some situations, yes. Consistent with NDIS rules, we may charge for support worker travel time (e.g., travel to your location) and potentially other related costs like tolls or per-kilometre charges if a worker uses their car to transport you. All potential travel charges will be discussed with you and outlined in your Service Agreement before services start.
Are EACS services GST-free?
In some situations, yes. Consistent with NDIS rules, we may charge for support worker travel time (e.g., travel to your location) and potentially other related costs like tolls or per-kilometre charges if a worker uses their car to transport you. All potential travel charges will be discussed with you and outlined in your Service Agreement before services start.
Who can I contact if I have more questions about pricing or my NDIS funding with EACS?
Our friendly team is here to help! Please call us on 1300 702 745, email us at admin@eacsndis.com.au.